Smarter than a chatbot: how purpose-built AI agents are redefining in-app support Why every app needs its own intelligent co-pilot — and how designers can make it work. Imagine you’re updating …

Smarter than a chatbot: how purpose-built AI agents are redefining in-app support

Nidhi Dali (@nidhi_dali) | Topmate

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“AI-ing” a traditional Project Management tool
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Project Management tools are designed to help project managers and teams plan, execute, and manage projects of all scales.

Some of the key features offered by any traditional project management tool includes,

- Goal setting & management
- Gantt charts
- Kanban boards
- Live editing 
- Proofing tools
- Automated approvals
- Shared dashboards
- Automated progress reporting, etc…

They are essential for centralising, coordinating, and communicating project-related information and activities.

Now when we talk about “AI-ing” these features, we are saying,

- Goal setting & management with an idea generator that will think & write for    you.
- Gantt charts & kanban boards with smart workflow suggestions based on repetitive activity tracking.
- Automated progress reporting with risk warnings and possible solutions.

One such tool is Wrike,

“Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.”

It’s one of the most perfect example of : “AI-ing” a traditional Project Management tool.


“AI-ing” a traditional Project Management tool
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.
Project Management tools are designed to help project managers and teams plan, execute, and manage projects of all scales.

Some of the key features… | Nidhi Dali

A good user experience refers to the overall experience a user has with a product, system, or service, including aspects such as usability, accessibility, and aesthetics. As a product designer it is important to focus on these aspects while building any tangible interface. 

But how does one define product use longevity?

ENGAGEMENT. The more engaged a person is with an application, the more they will want to use it. This doesn’t have to mean longer times spent on an application. Often this is not a good metric since it could also mean that a user is spending long amounts of time trying to figure out how to do what they wanted to do. However, user engagement is a more free-standing term that determines how employed the user’s cognitive senses are during the use of an application, how involved and present are they in their daily interactions. And more importantly, how often do they want to come back, re-join and continue their interaction with the application. 

The integration of AI into apps has also led to a significant increase in a user’s engagement with the application, indicating higher potential for longevity and a growing interest in it’s successful adoption. 

I recently came across one such AI powered application, Perplexity AI. 

“ Perplexity AI is an AI-powered search engine and chatbot that utilizes advanced technologies such as natural language processing (NLP) and machine learning to provide accurate and comprehensive answers to user queries. It is designed to search the web in real-time and offer up-to-date information on various topics. “

After using this application on and off for a week I realised that my frequency of browsing similar, competitive information retrieval applications like Google Search and OpenAI’s GPT has gone down tremendously. Looking retrospectively, I believe this has been since Perplexity AI made me feel more engaged and in some ways “understood”. 

For me, this make Perplexity AI fit perfectly in the below equation,

Good User Experience + Good User Engagement = Good Product

#technology #ai #userexperience #userengagement #productdesign #aipowered #uxdesign 

#technology #ai #userexperience #userengagement #productdesign #aipowered #uxdesign | Nidhi Dali

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Designing delightful things by day, chasing dreams (and good chai) by night ☕✨

UX designer with a surreal twist—think Salvador Dalí meets clean UI.